At Servomax, we follow a customer-centric approach. However, ensuring 100% client satisfaction is not always as simple as it sounds. To better illustrate the challenges we encounter, we asked Devon to share a few insights of what a typical workday for a Servomax account manager consists of.
“We think outside the box”
As of 8 AM, Devon is already on the phone. From checking in with clients, to scheduling meetings with prospects, to ensuring our full-service drivers and warehouse staff are aware of any special client requests, communication is crucial for an account manager. But “what truly sets Servomax apart is our creativity. We truly think outside the box!” To provide a tailored experience, we make sure that clients only receive high quality products and exceptional services. This promise sometimes involves going out of our way to offer something truly unique.
“Employees are used to drinking delicious coffee at home”, he says. “Why should they have to endure and drink mediocre coffee at the office? To make sure employees have access to coffee shop quality drinks we propose the highest performing technology on the market. We install machines clients can only dream of; things they have never seen”. Servomax aims to help their clients transform their office experience and implement initiatives that will promote their employees’ well-being. Just like a magician, “we have more than one trick up our sleeves!”
Local products in your office breakroom
The pandemic had drastic consequences on the supply chain and logistics industry. This was not a problem for Servomax, as it has always put a focus on local products and businesses, and this was just an opportunity to promote these activities further.
“We already work with amazing local roasters. For the food aspect of our services, we don’t limit ourselves! We work with Canadian suppliers to fill our clients’ pantry with delicious products.”
A lending ear
We often hear from our clients that employees are reluctant to go back to the office which has created a need to enhance the office experience – and that’s exactly what we do! Servomax helps their clients transform their offices to create a modern, enticing work environment. Every day, Devon takes the time to listen to clients and understand their limitations and requirements to make sure we can honor their unique demands. There is no one size fits all, but that is also what Devon loves about working at Servomax, finding the best option tailored to a client’s specific needs.