Servomax, a leader in the office coffee services industry in Canada, has always put their customers first. Their technical service is no stranger to that value. Throughout 2024, a satisfaction survey was sent to every customer who had reached out to Servomax for technical issues and the results were very promising. In fact, the overall satisfaction score had increased by 112% in comparison to 2023, thanks to the commitment and hard work of our expert technicians. Click here to download the survey report.
Despite having the best office coffee equipment, technical issues are inevitable and finding the right support is not always easy. Your team would probably lose motivation if your coffee machine was down. Therefore, it’s no secret, you need a provider you can trust to make sure you are never out of your favorite office beverage for too long. Keep reading to see why Servomax’s technical service can easily be named the best in Canada for office machine repairs and troubleshooting.
Timely Response and Resolution
Typically, depending on your office coffee services provider, the time to get a technician on site ranges between a couple of business hours to 14 days, or even a month in certain cases. Servomax’s team guarantees the quickest responsiveness by committing to sending a technician to your office within 4 business hours from placing your service call.
In fact, according to Servomax’s latest technical customer satisfaction survey, 95% of responders were satisfied with the response time and 96% were satisfied with the resolution time. Therefore, not only is Servomax able to respond to service calls in a timely manner, but you can also count on a quick and efficient resolution, so your machine is up and running as soon as possible.
Knowledge and Expertise
Servomax’s team of technicians follow rigorous and extensive training to ensure a seamless transfer of information. Whether they are installing a machine, calibrating it, repairing it or servicing it, you can always expect a professional and orderly service. Moreover, Servomax’s technical department is always up to date with the latest product updates as they check in regularly with the manufacturers. In certain cases, Servomax has also contributed to the development of new functionalities. Finally, clients can count on supporting documents and guidance to properly maintain their equipment to reduce the risk of issues. According to our technical survey, 96% of customers were satisfied with the courtesy and professionalism, as well as the machine knowledge and competences of the technicians.
Overall Customer Satisfaction
Servomax will always prioritize their customers, which is why, we are proud to have such a reliable team of technicians who share this value with the business. In the same survey that was conducted, when customers were asked for additional feedback, some were happy to share their positive experience. ” We are very pleased! The machine broke yesterday evening, I sent an email and today, during the early morning, it was repaired. Fast and excellent service!”, shared one customer. This is just an example of Servomax’s willingness to always go above and beyond for their customers and understanding the urgency of having down time in their office kitchen. After all, coffee is what fuels us every day at work, right? In the technical service survey, the overall score for customer satisfaction was at 4.88 out of 5, and 95% of the respondents would recommend Servomax to their peers.
Servomax will always thrive to improve on all fronts, and that includes aiming to provide the most reliable and knowledgeable technical service for coffee machines and water equipment at the office in the market.
Got machine trouble? Submit your technical request ticket here: https://servomax.com/technical-support/